Work for us

Our people are the heart of our operation. With relevant industry experience and a passion for customer service, our Sales,  Support and Customer Relationship Management teams are the best in the industry.

If you have a passion for customer service and have experience within the Conveyancing industry, we want to hear from you.

  • GhostConvey Customer Relationship Manager

    Rondebosch, Cape Town

    An exciting position has become available for an experienced Customer Relationship Manager on GhostConvey. Korbitec, a LexisNexis Company, is an industry leader in their field and is looking for a dynamic individual to take on this customer-facing role.

    Key Responsibilities:

    • Market Korbitec products and establish a strong brand and product presence in your allocated area
    • Ensure strong regional presence and brand awareness is maintained through the use of the relevant marketing strategy
    • Promote various training offerings
    • Sell Korbitec and grow market share
    • Maintain a sales pipeline
    • Sign up new customers
    • Ensure the successful implementation, installation and setup of software
    • Presentation of implementation process to key client decision makers and users
    • Provide decision makers with formal post implementation review
    • Build lifetime profitable relationships with our customers
    • Provide industry relevant information to clients
    • Ensure decision makers are up to date and aware of the functionality that the product adds to their business
    • Offer value add solutions to our clients
    • Create and maintain accurate customer records on the MS CRM system
    • Establish credibility of consulting offering by meeting with decision makers
    • Identify opportunities for (1) better use of existing functionality (2) use of functionality not previously used
    • Implement relevant changes/offerings as per the new implementation description
    • Provide decision makers with formal post consultation review and ensure the reports are accurately completed
    • Ensure we do not lose customers
    • Visits to Tier customers, both scheduled and pro-active

    Personal Skills and Attributes:

    • Sales Focused
    • Confident, outgoing and friendly disposition
    • Diligent and self-motivated

    Qualifications and Experience:

    • 5 Years conveyancing experience
    • Degree or diploma
    • Legal background
    • Good knowledge of MS Office and Windows
    • Own transport and drivers license essential

    Should you be interested in applying for this position, please submit a cover letter detailing why you would be perfect for this role and your salary expectations along with your detailed CV before 1 October 2016.

    Should you not hear from us within 14 days of the closing date, please consider your application unsuccessful.

     

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  • GhostConvey Support Consultant

    Rondebosch, Cape Town

    As a GhostConvey Support Consultant you will be given the opportunity to exceed client expectations by answering inbound calls to provide outstanding support on our product.

    If you are self-managed, detail-oriented and customer-focused this is the role for you! In return for your first class service to customers you will receive all needed training and development, a challenging career in Customer Support and work with an established team of like-minded individuals within an industry leader.

    Main Duties and Responsibilities:

    • Provide friendly and efficient support to customers via telephone, email and live chat
    • Accurately record and document activity through the ticket system
    • Ensure effective communication with clients, colleagues, and management
    • Remain up to date on the latest product developments
    • Participate in team projects in order to enhance service

    Requirements:

    • Grade 12/Matric
    • Paralegal or Conveyancing qualification would be advantageous
    • Minimum of 8 years’ experience in all aspects of conveyancing
    • Experience working on GhostConvey
    • Excellent communication skills in both English and Afrikaans
    • Good working knowledge of Windows and MS Office
    • Ability to grasp and understand IT and technical concepts
    • Fluent in English and Afrikaans

    Advantageous:

    • Customer support or training experience
    • Excellent problem-solving ability

    Personal Strengths:

    • Confident and friendly
    • Ability to impart knowledge
    • Flexible and approachable
    • Positive attitude
    • Methodical and clear thinking
    • Able to work under pressure
    • Self-managed, detailed orientated and customer focussed
    • Good time management skills
    • Team player
    • Quick learner and comfortable in dynamic IT environment

    This position is based in Rondebosch, Cape Town.

    Please send a detailed CV (max 5 pages) to careers@korbitec.com, or upload it via the form below.

    Should you not receive a response within 14 days, please consider your application unsuccessful.

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  • GhostConvey Support Operator

    Rondebosch, Cape Town

    We are looking for someone who enjoys exceeding customer expectations, someone who is willing to go the extra mile and make the customer’s day.  If this is you, then, read on!

    The role of Support Operator is based at our Head Office in Rondebosch.  It requires someone who pays attention to detail and is self-managed.  This person will have a natural flair with people and enjoy giving high levels of service to our customers.  While you work with like-minded team members, we will provide you with the required training and development.

    Requirements:

    • Matric
    • Paralegal or Conveyancing qualification would be advantageous
    • Minimum of 2 years’ experience in conveyancing, for example in a Junior Conveyancing Secretary role
    • Experience working on GhostConvey highly advantageous
    • Excellent communication skills in both English and Afrikaans
    • Good working knowledge of Windows and MS Office
    • Excellent problem solving / troubleshooting ability
    • Ability to grasp and understand IT and technical concepts is non-negotiable

    Personal Strengths:

    • Confident and Friendly
    • Flexible with a positive attitude
    • Fluency in English and Afrikaans
    • Methodical and clear-thinking
    • Able to work under pressure
    • Self discipline
    • Quick learner and comfortable in dynamic IT environment
    • Good time management skills
    • Ability to impart knowledge
    • A team player
    • Strong sense of urgency

    This position is based in Rondebosch, Cape Town.

    Please send a detailed CV (max 5 pages) to careers@korbitec.com, or upload it via the form below.

    Should you not receive a response within 14 days, please consider your application unsuccessful.

    Apply for this position
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